In recent months, the growing interest of companies in "Digital adoption" tools (Digital adoption platform, or DAP) continues to grow.
"After the failure of many deployments, due to low user adoption, our priority now is to implement simple, intuitive applications that can be used with almost no training, as everyone does on a daily basis on the Internet with Google, Facebook, Amazon, Leboncoin, etc.," says a purchasing project manager from a large French banking group. , which installed the Lemon Learning tool on top of its purchasing solution."The new adoption aid schemes enable this simplification goal to be achieved more quickly and to fill gaps Ergonomic ».
Especially as specific developments are increasingly banned in favour of 100% standard software that can sometimes be difficult to use and unfriendly. "With the solutions proposed as services, based on a generic application base common to all user companies, navigation logic is not always easy to grasp especially when management processes have been modified for optimization: adaptation time is needed to fully understand and master the steps of the functional process," agrees a project manager in charge. , with support from Acxias, the deployment of modules SAP Ariba in a large public institution and is considering building on the SAP Enable Now.
Faced with these challenges, the contribution of DAP tools seems obvious, with benefits on several levels. Above all, they reduce training costs and time spent adopting an application, and then continuously support users with the goal of improving productivity and performance. "Reducing the time taken in the hands" was the priority objective of Engie, whose Business and Communities division uses WalkMe 2016, following the deployment of Salesforce.
With a DAP tool, not only are content creation and maintenance three times faster, but compared to traditional training and other approaches (courses, reading, demonstration, etc.), learning is immediate: the user learns directly in the application, when he needs it. As a result, employees would be more involved and reassured, improving the adoption rate.
While only about 5% of users typically view videos or documentation, this rate would be around 85% with a DAP tool. Such a tool would also limit the use of support, especially for first-level applications. A few months after the implementation of a digital adoption tool, some publishers say that they generally see a 50% decrease in the use of support and associated costs among their customers.
Full article from The Watch Digital Purchasing : Digital adoption tools accelerate the deployment of solutions