To reduce the operating costs of SAP Ariba, the leading solution in its market, Acxias has automated the user management process. Asked by its client Safran, looking for levers of optimization for administrative and support tasks, the agency specializing in digitalization of purchases naturally focused on this process "because of its repetitiveness and determinism". The administration of users of a solution Procure-to-pay and in particular Ariba potentially affects all employees of the company and therefore requires recovering information in different systems: ERP, EAI, Ariba, intranet, etc. Acxias has therefore proposed an innovative process based on forms directly integrated into the solution to ensure traceability of requests and consistency of data. Automated using RPA robots, this process reduces processing times, errors and management costs.