In order to reduce the operating and maintenance costs of SAP Ariba, Acxias has automated some of the tasks related to the operational support Level 1, time-consuming and repetitive. For this support focused on solving non-blocking problems, a significant portion of requests relate to recurring cases that can be dealt with in a deterministic way, such as password reset, approval flow modification, or user account delegation. Acxias' approach is to analyze the most frequent requests and then study their processing procedure to automate it after possible adaptations. This automation, using RPA robots (Robotic process automation), reduces problem-solving times and less requires support teams who can take advantage of the "liberated" time to manage the most complex cases or exceptions.