The tools of the type ChatGPT, the conversational agent prototype developed by OpenAI, do not leave buyers indifferent. While a small quarter of respondents (21%) in online survey launched by Acxias on the subject wonder about the real interest of these tools for their profession, the others are convinced that they could help them in several areas. Among the latter, nearly half mention the sourcing suppliers, estimating that theartificial intelligence could facilitate the identification of potential partners, based on a certain number of criteria: specialty, type of good or service, geographical location, price, etc. The others rather imagine aid in terms of Risk management or setting up the purchasing strategy. Note that in addition to answering questions by simulating a human conversation, these agents are able to generate text on demand and therefore assist buyers in the production of business documents.
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Tools such as ChatGPT, the prototype conversational agent developed by OpenAI, are attracting great interest from buyers. Their ability to simulate human conversation while being able to generate text on demand makes them of considerable utility to industry professionals.
According to an online survey conducted by Acxias on the subject, a large majority of buyers are convinced that these tools could provide them with valuable assistance in several areas. Indeed, almost half of the respondents mentioned supplier sourcing as the area where artificial intelligence could be most useful. Indeed, conversational agents could facilitate the identification of potential partners using a multitude of criteria such as specialty, type of good or service, geographical location, price, and many more.
Buyers have also imagined other uses for these tools, particularly in terms of risk management and implementation of the purchasing strategy. By providing quick and accurate answers to complex questions, these chatbots could help buyers make more informed and relevant decisions.
Finally, it is important to emphasize that these tools not only answer questions by simulating a human conversation, but are also able to generate text on demand. Buyers could therefore use these agents to assist them in the production of business documents, such as contracts or calls for tenders.
In summary, chatbots like ChatGPT offer buyers valuable help in several key areas, providing quick and accurate answers to complex questions and generating text on demand. It is therefore very likely that their use will become widespread in the years to come and that they will become essential tools for professionals in the purchasing sector.