According to the mini-survey conducted by Acxias at the end of January, on social networks, businesses are almost unanimous in thinking that theartificial intelligence (AI) to Purchases is not or no longer "churn". However, nearly a third of respondents (32%) consider it "a way forward", most preferring to rely primarily on more traditional software to digitize the function. Another large third (37%) of companies say they are currently conducting "some promising trials", and 26% would do even better, with "already daily use" of purchases. Beyond the chatbots in natural language, AI makes it possible to automatically process data (search, extraction, classification, correction, etc.) andoptimize many purchasing processes, such as compliance monitoring, risk analysis, forecasting future events or anticipating needs not yet fully expressed.