Glossary

Document describing in a complete and precise way the need, whether it is a product (nature, catetries, etc.) or a service (scope, modalities execution, etc.)

Request for delivery of a quantity of products by reference to an open order or contract.

The electronic catalog materializes the agreement between a supplier and a buyer It is all the products and / or services contained in the framework agreement signed between the parties.

Structure ensuring the production of operational tasks for several companies, sites or entities of the same group, generally on tasks with "low added value" one or more support functions.

Invoice format developed by the UN/Cefact organization (United Nations Center for Trade Facilitation and Electronic Business) with the contribution of many professional organizations, used to create the message syntax that can be exchanged globally between trading partners.

Proactive and methodical management of a contract from its definition to its execution and renewal. Relying in particular on specialized tools, to ensure compliance control and deadline tracking, it improves procurement efficiency and saves money.

Legal code grouping together the rules and procedures that contracting authorities and contracting entities must comply with for their purchases in respect of works, supply and service.

The general conditions of purchase specify the different terms of purchase that the buyer wishes to apply to his suppliers.

The general conditions of sale specify the terms of sale of a product or a service by a professional. They make it possible to supervise commercial relations.

State of what presents a complete agreement, a total adaptation, with laws, norms or internal rules applicable within a organization, in a relevant area. The term "compliance" is often used in the professional world to refer to all measures to ensure compliance.

Contract for the purpose of establishing the terms governing the contracts to be awarded during a given period. It may be based on an agreement- frame.

Set of tools and techniques designed to take into account the wishes and expectations of customers and prospects, in order to satisfy them and retain them by offering them or offering services.