Adoption of solutions Digital
Regardless of the scope of the digital transformation project for purchases, its success depends on users adopting new software solutions put in place, or even the processes or organization they involve. In response to this challenge, publishers have devoted considerable efforts to ergonomics in recent years, to improve comfort and ease of use.
But to make it easier and faster to adopt, new tools called DAP (Digital adoption platform) have been created, helping employees in the handling and advanced use of their solution, and managers in managing team productivity. These tools additional courses replace traditional courses (tutorials, face-to-face courses, e-learning, webinars, etc.), which are tedious and time-consuming to implement.
How?
Acxias also offers an analysis of the use of the digital purchasing solution and the evolution of adoption rates, as well as ways to improve, for example to reduce the most frequent requests for support or the pitfalls encountered by users.
The tools Digital adoption
Because of their breadth and functional depth, Digital purchasing solutions can be difficult to handle, especially by casual users. The "Digital Adoption" tools offered by specialist publishers such as Lemon Learning, SAP or WalkMe, provide a first level of response, allowing for the implementation of user guides or training content.
To go further, Acxias proposes to develop more sophisticated overlays for its customers to accompany users in their browsing journey, or even to anticipate the actions to be taken.
