Deployment and support
XMA,
TMA eXpertise
To be kept in operational condition or optimized, digital solutions require daily, long-term monitoring. The intervention of an application maintenance provider in all its forms (corrective, adaptive, scalable, proactive) is usually necessary.
The administration
For support, administration and optimization SAP Ariba, Acxias offers an XMA offer from eXpertise to Dedicated Application Third Maintenance (TMA). The skill of the teams and their excellent knowledge of the solution help to optimize performance and facilitate developments. As part of this offer, Acxias acts as an interface with SAP Ariba and, as needed, transmits requests (tickets) and then performs the tests.
Organization description
User management
Rights management
Catalogue management
Support
Solving problems
Refer users to the best use of the solution for their needs
Ensure technical assistance to ensure the best quality of service
How?
Role distribution
Acxias is initially responsible for dividing the roles between the company, its teams and those of SAP Ariba, to manage administration, TMA and project management.
Service level agreements
In each of these areas, Service Legal Agreements (SLA) are defined: the number of tickets to be processed over a period, the time it takes to respond to a request, the time it takes to manage an administration request, etc.
Why choose us?
Strong commitments: service contracts, deadlines for making and resolving applications
High-level expertise
Proximity to the publisher's teams
A flexible financial model: billing for time spent or using by work units
A service catalogue
A management simplification, for the management of internal employees (absences, rotation of teams, training, etc.)
Examples of deliverables
Regular meetings
Regular meetings are organized with the company to take stock of the situation, in number of operations carried out or to be carried out, and to deal with the excesses.
Co-pilot meetings
At the same time, a co-pilot meeting is held each month, which identifies and discusses operational trends, measures risks, anticipates developments, etc.